Last updated: 11/17/2025
Because all of our products are made to order through a print-on-demand partner, we do not keep inventory and cannot accept standard returns or exchanges. Please read the policy below before placing an order.
1. Damaged, Defective, or Incorrect Items
If your order arrives with damage, a manufacturing defect, or you receive the wrong item, we will gladly replace it or refund you.
To request a replacement or refund:
- Contact us at support@tilefarm.com within 30 days of delivery.
- Include your order number, a brief description of the issue, and clear photos of:
- The item
- The issue (damage, misprint, defect, incorrect item)
- The packaging (if damaged)
Once Printful verifies the issue, we’ll issue a replacement at no cost to you. If a replacement is not possible, we will issue a refund via Stripe to your original payment method.
2. Returns & Exchanges for Buyer’s Remorse
Because each item is printed specifically for your order, we cannot accept returns, exchanges, or provide refunds for:
- Wrong size or fit
- Change of mind
- Color variations due to screen differences
- Ordering the wrong product
- Requests made after 30 days of delivery
Please review product sizing charts and descriptions carefully before ordering.
3. Wrong Address or Delivery Issues
If the shipping carrier cannot deliver your order due to an incorrect or incomplete address provided at checkout, or if the package is refused or unclaimed, Printful will charge a reshipment fee. We can resend the order once you provide an updated address and pay the reshipment cost.
Packages lost due to carrier errors will be handled case-by-case depending on tracking information and Printful’s policies.
4. Order Cancellations
Orders are sent to production almost immediately. Once an order has begun fulfillment, it cannot be changed or canceled. If you contact us quickly (within a few hours of placing the order), we will do our best to stop the order before production begins, but we cannot guarantee cancellations.
5. Refund Processing
Approved refunds are issued via Stripe back to your original payment method. Please allow 5–10 business days for Stripe and your bank to process the refund.
6. How to Contact Us
If you need help with an order, reach out anytime: support@tilefarm.com
We’re here to help you have the best experience possible.