Tile Farm School Sponsorship Terms

Purpose.
Tile Farm offers needs-based scholarships to expand access for high-need and rural schools while ensuring consistent, documented practices.

Eligibility (any one qualifies).
(a) Title I schoolwide; (b) Community Eligibility Provision (CEP); (c) ≥70% free/reduced-price lunch; (d) Rural school enrollment ≤250; or (e) documented hardship.

Award.
Fee waiver of 50–100% for the current school year (through June 30, or the district’s last instructional day), covering teacher accounts and up to the stated number of student seats in the approval email.

What’s included.
Access to Tile Farm applications and teacher dashboards; standard product updates; email support.

School commitments.

  1. Assign a site administrator to coordinate onboarding and teacher access.
  2. Participate in one 20-minute feedback call per term.
  3. Permit Tile Farm to use de-identified aggregate usage data for product improvement and to report non-identifiable impact metrics (e.g., total sessions completed).

Privacy & data protection.
Tile Farm complies with applicable student-data laws (e.g., FERPA and COPPA). We do not sell student data, and we do not use student personal information for targeted advertising. A Data Processing Addendum is available upon request.

No purchase required.
Scholarships are awarded based on stated criteria. Optional contributions (e.g., 50% rate) are welcome but not required and do not affect eligibility.

Term & renewal.
Scholarships expire at the end of the current school year unless extended in writing. Renewal is contingent on continued eligibility and available scholarship capacity.

Brand & communications.
Schools may reference the sponsorship internally and externally. Tile Farm may reference the school by name as a scholarship participant only with prior written consent.

Revocation.
Tile Farm may discontinue a scholarship for material breach of these terms or misuse of the service, after written notice and a reasonable cure period.Acceptance. By accepting the scholarship via email or e-signature, the school agrees to these terms.

Refund & Return Policy

Last updated: 11/17/2025

Because all of our products are made to order through a print-on-demand partner, we do not keep inventory and cannot accept standard returns or exchanges. Please read the policy below before placing an order.

1. Damaged, Defective, or Incorrect Items

If your order arrives with damage, a manufacturing defect, or you receive the wrong item, we will gladly replace it or refund you.

To request a replacement or refund:

  1. Contact us at support@tilefarm.com within 30 days of delivery.
  2. Include your order number, a brief description of the issue, and clear photos of:
    • The item
    • The issue (damage, misprint, defect, incorrect item)
    • The packaging (if damaged)

Once Printful verifies the issue, we’ll issue a replacement at no cost to you. If a replacement is not possible, we will issue a refund via Stripe to your original payment method.

2. Returns & Exchanges for Buyer’s Remorse

Because each item is printed specifically for your order, we cannot accept returns, exchanges, or provide refunds for:

  • Wrong size or fit
  • Change of mind
  • Color variations due to screen differences
  • Ordering the wrong product
  • Requests made after 30 days of delivery

Please review product sizing charts and descriptions carefully before ordering.

3. Wrong Address or Delivery Issues

If the shipping carrier cannot deliver your order due to an incorrect or incomplete address provided at checkout, or if the package is refused or unclaimed, Printful will charge a reshipment fee. We can resend the order once you provide an updated address and pay the reshipment cost.

Packages lost due to carrier errors will be handled case-by-case depending on tracking information and Printful’s policies.

4. Order Cancellations

Orders are sent to production almost immediately. Once an order has begun fulfillment, it cannot be changed or canceled. If you contact us quickly (within a few hours of placing the order), we will do our best to stop the order before production begins, but we cannot guarantee cancellations.

5. Refund Processing

Approved refunds are issued via Stripe back to your original payment method. Please allow 5–10 business days for Stripe and your bank to process the refund.

6. How to Contact Us

If you need help with an order, reach out anytime: support@tilefarm.com

We’re here to help you have the best experience possible.