Frequently Asked Questions

Tile Farm is a subscription based app.  Users are encouraged to sign up via the web at: https://app.tilefarm.com/signup

Yes, we offer a14-day free trial period for new users to explore and experience our suite of apps.

Tile Farm is fully compatible with modern web browsers on all devices and as a native app on iOS devices running version 16.4 or later. 

For the best experience, we recommend using Tile Farm on tablets or touchscreen laptops, but it also functions well on regular computers.  

Tile Farm is currently not optimized for use on phones or small Amazon tablets, but will be in the near future.

Tile Farm is designed to be engaging for people for all ages.  Our youngest users are 3 years old, and our most advanced users include PhD mathematicians and professional artists.

You can upgrade or cancel your subscription by first logging in to Dashboard, clicking the menu in the top right hand corner, then selecting “Membership”, and you will have a variety of tools to manage your subscription.  

If you signed up for Tile Farm via the web, you should manage your subscription by logging into Dashboard in a web browser and not the native app.  

If you signed up through the App Store, you should manage your subscription through your Apple subscriptions.

Tile Farm Academy’s adaptive algorithms start all users easy, then gradually adapt to users’ activity and increase in difficulty over time.  

If desired, you can change your users’ difficulty levels by first logging in to Dashboard, clicking the menu in the top right hand corner, selecting “Manage Profiles”, and you will be able to adjust individual users’ difficulty levels.  

You can change your users’ passcodes by first logging in to Dashboard, clicking the menu in the top right hand corner, then selecting “Manage Profiles”, and you will have a variety of tools to manage your profiles.  

If you need additional support, you can contact us through our help center at https://tilefarm.atlassian.net/servicedesk/customer/portals.

A classroom versions of Tile Farm is currently being piloted in schools across the nation.  If you are interested in using Tile Farm in you school or district, contact us here:  https://tilefarm.com/versions/tile-farm-in-the-classroom/